A Major International Parking Management Company : Digitizing the Flow of Taxis at Heathrow
A major European full-service parking management company, one of the continent’s longest established, had been a trusted partner at Heathrow Airport for decades managing car parks, meet-and-greet services, and taxi flow operations. When they began transitioning to a new digital taxi management system, the task ahead was immense: migrate and onboard over 12,000 taxi drivers to a new platform without interrupting the airport’s busy traffic flow.
The challenge
Implementing new technology in an environment as dynamic as Heathrow is a complex undertaking. Every taxi driver had to be registered, verified, and trained on the new system, while maintaining uninterrupted service to passengers and airport staff. The project required a team that could handle both technical data migration and human interaction with thousands of drivers. Delays or errors could have caused operational bottlenecks, affecting not only drivers but also passengers and the wider airport ecosystem. The client needed a staffing partner capable of handling this scale with precision, patience, and technological understanding.
Our solution
We assembled and deployed a dedicated six-person team with the right mix of technical skill, administrative accuracy, and customer communication ability. Our staff worked directly with the client’s technology team, ensuring all data migration was done securely and efficiently. At the same time, we managed the onboarding of thousands of taxi drivers, verifying credentials, supporting system logins, and resolving access issues on-site. To maintain efficiency, we implemented an organized scheduling system for driver registration and created communication materials to assist drivers through the transition. Our team became the bridge between the digital upgrade and real-world execution.
The outcome
In the end, the system went live without disruption. Over 12,000 taxi drivers were successfully onboarded to the new digital platform, on schedule, with minimal errors, and zero downtime. The smooth migration reinforced our capability to support large-scale, tech-driven operational projects where accuracy and customer engagement are equally important. The collaboration showcased our flexibility in combining recruitment, project management, and technology support to deliver results that keep critical infrastructure running efficiently. It stands as a testament to how our people-driven approach can power digital transformation even in complex, high-security environments like Heathrow.
We have enjoyed working with the Aviserv team over the years. Their professionalism, expertise, and proactive approach have consistently exceeded our expectations.
Partnering with Aviserv has been a truly exceptional experience. From the very beginning, their team demonstrated a thorough understanding of our needs, delivering tailored solutions with exceptional efficiency and care.
Partnering with Aviserv has been a truly exceptional experience. From the very beginning, their team demonstrated a thorough understanding of our needs, delivering tailored solutions with exceptional efficiency and care.
Client’s Name
Daniel Fuksa - Head Chef at American Airlines
As the Head of Soft Services at Mitie Heathrow, I’ve had the privilege of working with Aviserv at Heathrow over the past years. We were in need of a reliable staffing solution capable of meeting the dynamic demands of our operation, often at short notice. Aviserv delivered outstanding support, offering skilled, professional, and well-trained individuals who quickly adapted to our requirements. Their responsiveness and reliability gave us confidence that our service standards would remain uncompromised.
Client’s Name
Moin Khan | Head of Soft Services - Mitie
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