Commercial Cleaning Services

We transfer the experience gleaned from cleaning in the most challenging environments – airports and onboard aircraft – to cleaning professional office buildings, warehouses, and retail establishments. We provide a full range of commercial cleaning services for these facilities, including carpet shampooing, floor stripping/waxing, restroom and hard surface intensive cleans. We partner with our customers to customize each assignment to meet their individual needs.

Passenger Services

In today’s world, air travel has become stressful for a lot of people. That is why we at Aviserv are dedicated to making each passenger’s travel experience a pleasant one.  We have the goal of providing exceptional personal service to each and every passenger we come in contact with. Many of the duties we perform involve helping individuals who are unsure of the check-in and security procedures or how to get to their proper gate. Our commitment is to not just meet the expectations of the passengers, but to exceed their expectations.

Unaccompanied Minors

Aviserv takes the responsibility of escorting minors very seriously.  Our employees are the point of contact for greeting unaccompanied minors traveling on our customer’s airlines.  They need assistance finding gates, making the right connections, and sometimes, just an experienced person with a comforting voice.  We realize that minors traveling alone may be frightened and confused and our goal is to help them with empathy and understanding, while maintaining safety and efficiency.  We want parents to know that their children will be escorted by a friendly Aviserv employee who will treat them like a family member.

Security

We partner with airport authorities,  and local security agencies, commercial property managers, and individual home owners to safeguard people, companies, and property.
Securing aircrafts and other venues is of major importance. We take this responsibility very seriously and hold our team members to the highest standards. Prior to their hire, every applicant must pass a stringent screening process and thorough background check. Once hired, each member undergoes training that meets both our customers’ requests and government security standards.
AVISERV SECURITY

Service Delivery

• Aviserv strives to deliver the safest and highest level of service at the lowest total cost to our clients.  We have enabled an effective and innovative approach to staffing by deployment of a mobile workforce technology.
• Through this technology, our centralized dispatchers know where workers are at any given moment.  This allows us to track the productivity of each worker.  This innovative solution has matured, and it now enables up to anticipate peak operations and handle the flight delays that generate spikes in demand.
• By anticipating our clients’ needs, we build to their profile and recruit the right people to meet these demands.

Safety

Safety is at the core of our culture. As an industry leader in safety standards and performance, Aviserv provides a structured and integrated safety program throughout all lines of service.

The Environmental, Safety and Health (ES&H) department works with regulatory agencies, clients and industry experts to design and implement best practices. These standards are supported through:

• Focused Oversight: Quality Management (SQM) programs
• Aligned Structure: SQM accountability
• Strong Local Leadership: Maintain high     performance standards
• We have developed a robust safety program which includes:
• Documented policies and procedures
• Regulatory compliance programs
• Workplace hazard analysis
• Hazard prevention and control
• H&S training
• Audits/inspections/observations
• Accident/incident reporting and analysis

Despite the benefits of cost savings, client satisfaction and quality of services, the most important reason why we focus on safety is for the well-being of the people that work for us, with us and around us.

People

We are a “people company,” and as such, believe that to have satisfied customers, you must first have employees who feel valued and are recognised for exceptional job performance. All of our employees are chosen for their competence and commitment to service, and we also recognize that employee recognition and reward is also a key ingredient in our success.

Our reward systems are customized to motivate individual performance.

At Aviserv, we have implemented tracking of initial and recurrent employee training. Periodically, our employees are tested to measure the retention of their training. In order to assure retention of employees, we realise that the employees must be satisfied with their relationship with us. To that end, we establish a career path for every employee and give them the opportunity to grow professionally. As much as possible, we follow a policy of promotion from within as well as the opportunity for transfers.

Quality

At Avserv, we deliver exceptional quality services to our customers by going beyond meeting the minimum requirements. We have developed a comprehensive Process and Performance Management system which drives improved quality through transforming raw data into actionable information. The information for each line of service is rolled up into a balanced scorecard with root cause analysis and reviewed with key constituents, including:

• Clients
• Senior Aviserv management
• Line of service experts
• Local management
• Front line agents

Aviserv is positioned to remain the leader in delivering the highest quality and value to customers through our ability to deliver:

• Strong local management
• Qualified and trained employees
• Safety and training excellence
• Standard process
• Enabling technology
• Performance management

The results of our programs are higher quality products, lower costs, data driven metrics and innovative solutions which provide value add to clients and consumers.